Fastest: Catalina
Catalina is our bilingual concierge, embedded on every page (look for the chat bubble). She answers questions about visas, neighborhoods, healthcare, and daily life instantly, in English or Spanish, and can loop in Mike or Santi directly when something needs a human.
Message us directly at +57 310 325 0953. This is the same number Catalina uses, so it's the quickest way to get a real person.
For press, partnerships, corrections, or anything that isn't urgent, email hello@medellin.guide. We read every message, response times vary with how busy the White Glove side of the business is that week.